Western Power collects personal information through the Let’s Talk Power website (including project pages, feedback forms, surveys, submissions, and subscription features) to engage with communities and stakeholders about our projects, programs and network activities, and to receive and respond to feedback, questions and contributions.
What we collect
We may collect:
- Your name and contact details (such as email address, phone number and location)
- Information about your interest in or connection to a project or area
- Feedback, submissions, survey responses, comments or questions you provide
- Records of your participation (such as subscriptions, registrations or site interactions)
- Any additional information you choose to provide, including attachments or correspondence
Western Power collects this information directly from you when you participate in consultation activities, submit feedback, register for updates, or otherwise engage with the Let’s Talk Power platform.
Why we collect your information
We collect, use and handle your personal information to:
- Engage with communities and stakeholders about projects, programs and network developments
- Seek, receive and respond to feedback, submissions and enquiries
- Understand community views, concerns and priorities to inform planning, design and delivery of projects
- Provide updates and information about projects or initiatives you have expressed interest in
- Maintain records of consultation activities and stakeholder engagement
- Improve our engagement processes, communications and services
- Meet legal, regulatory and governance requirements
Your feedback plays an important role in helping Western Power understand community perspectives and address issues early in project planning and delivery.
How we may use and share your information
Western Power may use and disclose your personal information:
- Internally, to relevant business areas responsible for planning, delivering and managing projects or engagement activities
- To service providers and platform operators supporting community engagement, consultation tools and IT systems (including moderation and hosting services)
- To contractors or third parties involved in project planning, communications or stakeholder engagement activities
- To government agencies, regulators or oversight bodies where required or authorised by law
We only share personal information where it is necessary for these purposes and in accordance with applicable laws.
Online participation and moderation
Content submitted through the platform (such as comments or feedback) may be moderated or reviewed to ensure it complies with participation guidelines and site policies.
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
Consent – Sensitive Personal Information
If you choose to provide sensitive personal information as part of your participation, you consent to its collection, use and disclosure in accordance with this notice and Western Power’s Privacy Policy.
Further information
For more information about how Western Power manages personal information, including how to access or correct your information or make a privacy complaint, please refer to our Privacy Policy.
